Terms of Service.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and DemanualAI Pvt. Ltd. ("DemanualAI," "we," "us," or "our") governing your use of the Dataviz by DemanualAI platform and related services ("Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Dataviz by DemanualAI is an AI-powered analytics platform that:

• Connects to your existing databases (PostgreSQL, MySQL, MSSQL, SQLite, Snowflake)
• Translates natural language questions into SQL queries using AI
• Executes queries and displays results as charts, tables, and metric cards
• Generates PDF analytics reports
• Provides access via web application, Slack, and WhatsApp

The Service operates in read-only mode — it cannot insert, update, delete, or modify data in your connected databases.

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you must have the authority to accept these Terms on its behalf.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately at security@demanualai.com if you suspect unauthorized access

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update it as necessary.

4. Database Connections

4.1 Your Responsibility

When you connect a database to the Service, you represent and warrant that:

• You have the legal right and authority to access the database
• You have obtained all necessary approvals from the database owner
• The data you query through the Service does not violate any third-party rights
• You understand that query results may contain personal or sensitive data from your database

4.2 Read-Only Access

We strongly recommend providing read-only database credentials for use with the Service. While our system enforces read-only access through multiple technical layers, providing read-only credentials adds an additional layer of protection.

4.3 Credential Storage

Your database credentials are:

• Encrypted at rest using AES-256-GCM via Supabase Vault
• Decrypted only at the moment of query execution
• Never displayed, returned in API responses, or shared with third parties
• Permanently deleted when you remove the connection

4.4 SSH Tunneling

For databases not exposed to the public internet, we support SSH tunneling. SSH private keys are stored encrypted in Supabase Vault and handled with the same security measures as database passwords.

5. Acceptable Use

5.1 You May:

• Use the Service to query databases you are authorized to access
• Generate reports and export data from your own databases
• Invite team members from your organization to your tenant
• Integrate the Service with Slack and WhatsApp for your organization
• Use the Service API as documented

5.2 You May Not:

• Attempt to modify, delete, or corrupt data in any connected database
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Attempt to bypass security controls, authentication mechanisms, or usage limits
• Use the Service to access databases without proper authorization
• Attempt prompt injection attacks or manipulation of the AI system
• Share your account credentials with unauthorized individuals
• Use the Service for any illegal purpose or in violation of any applicable laws
• Scrape, crawl, or automatically access the Service without our prior consent
• Resell or redistribute the Service without a reseller agreement
• Interfere with or disrupt the Service or its infrastructure
• Exceed rate limits or usage quotas through automated means

5.3 AI-Generated SQL

The SQL queries generated by our AI are provided on a best-effort basis. While we employ multiple validation layers (syntax, schema, and EXPLAIN checks), we do not guarantee that every generated query will:

• Return accurate or complete results
• Be optimally performant
• Correctly interpret ambiguous natural language questions

You are responsible for reviewing query results and verifying their accuracy before making business decisions based on them.

6. Service Tiers and Usage Limits

6.1 Plans

The Service may be offered under different plans with varying features and limits. Current plan details are available on our website or upon request.

6.2 Usage Limits

Each tenant is subject to configurable usage limits:

• Daily query limit
• Monthly conversation limit
• Monthly report generation limit
• Per-user daily message limit
• Monthly AI cost cap

When limits are reached, the Service will return an HTTP 429 response. Limits can be adjusted by contacting us or through the admin panel (for applicable plans).

6.3 Fair Use

We reserve the right to throttle or suspend access if usage patterns indicate abuse, automated access, or behavior that degrades the Service for other users.

7. Fees and Payment

7.1 Pricing

Fees for the Service are as communicated during your onboarding or as published on our website. We reserve the right to change pricing with 30 days' notice.

7.2 Payment Terms

• Invoices are due within 30 days of issuance unless otherwise agreed
• All fees are exclusive of applicable taxes (GST, VAT)
• Late payments may result in suspension of the Service

7.3 Refunds

• No refunds for partial months of service
• If the Service experiences material downtime exceeding our SLA (if applicable), credits may be issued at our discretion

8. Intellectual Property

8.1 Our IP

The Service, including its software, algorithms, prompts, user interface, documentation, and branding, is owned by DemanualAI Pvt. Ltd. and protected by intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as described.

8.2 Your Data

You retain all rights to your data, including:

• Your database content
• Natural language questions you ask
• Query results generated from your database
• Reports generated from your data

We claim no ownership over your data. We use your data solely to provide the Service as described in our Privacy Policy.

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use that feedback to improve the Service.

9. Data Protection

9.1 Privacy Policy

Our Privacy Policy (available at demanualai.com/privacy-policy) describes how we collect, use, and protect your data. The Privacy Policy is incorporated into these Terms by reference.

9.2 Data Processing Agreement

For enterprise customers, we offer a Data Processing Agreement (DPA) that governs our processing of personal data on your behalf. Contact us at privacy@demanualai.com to request a DPA.

9.3 Our Security Commitments

• All database credentials encrypted with AES-256-GCM
• Read-only database access enforced at multiple layers
• Tenant isolation via Row-Level Security at the database level
• Immutable audit logging of all query executions
• Details available in our Security Whitepaper

10. Service Availability

10.1 Availability

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible)
• Unplanned outages or technical issues
• Force majeure events

10.2 Support

Support is available via email at support@demanualai.com. Response times vary by plan.

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be error-free or uninterrupted
• AI-generated SQL queries will be accurate, optimal, or correct
• Query results will be complete or free from errors
• The Service will meet your specific requirements

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from the Service shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for damages arising from: your provision of non-read-only database credentials; unauthorized access resulting from your failure to secure your account; business decisions made based on AI-generated query results; data exposure resulting from your queries returning personal data from your database; or service interruptions beyond our reasonable control

11.3 Database Security

While we enforce read-only access at multiple layers, we strongly recommend providing read-only database credentials. We are not liable for any data modification, loss, or corruption resulting from your provision of credentials with write access.

12. Indemnification

You agree to indemnify and hold harmless DemanualAI, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Unauthorized access to databases through the Service
• Your provision of database credentials that you were not authorized to use

13. Termination

13.1 By You

You may terminate your account at any time through the Settings page or by emailing support@demanualai.com. Upon termination:

• Your access to the Service will be revoked
• Your data (conversations, connections, reports) will be deleted within 30 days
• Audit logs will be retained in anonymized form for compliance purposes

13.2 By Us

We may suspend or terminate your access if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your account is inactive for more than 12 months
• You fail to pay applicable fees within 60 days

We will provide reasonable notice before termination except in cases of severe violations or security threats.

13.3 Survival

Sections 8 (Intellectual Property), 11 (Limitation of Liability), 12 (Indemnification), and 14 (Governing Law) survive termination.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

1. Negotiation: Good-faith negotiation between the parties for 30 days
2. Mediation: If negotiation fails, mediation under the rules of the Indian Council of Arbitration
3. Arbitration: If mediation fails, binding arbitration in Chennai, India under the Arbitration and Conciliation Act, 1996
4. Jurisdiction: Courts of Chennai, Tamil Nadu, India shall have exclusive jurisdiction

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable DPA or order forms, constitute the entire agreement between you and DemanualAI.

15.2 Amendments

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after changes take effect constitutes acceptance.

15.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

15.5 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.6 Force Majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures.

16. Contact

For questions about these Terms:

These Terms of Service are effective as of March 18, 2026.