Refund and Cancellation Policy.

1. Plans Covered by This Policy

Dataviz by DemanualAI is offered through three commercial arrangements:

• 30-Day Pilot — a one-time, fixed-fee engagement designed to evaluate the Service on your data.
• Monthly Subscription — recurring monthly contracts that follow a successful Pilot.
• Enterprise — annual or custom-term contracts negotiated separately under a dedicated service agreement.

This policy covers refunds and cancellation for all three. Where an Enterprise service agreement contains different terms, the service agreement takes precedence.

2. The 30-Day Pilot

2.1 What the Pilot Includes

The 30-Day Pilot is a fixed-fee engagement (currently ₹25,000, exclusive of GST). It includes onboarding support, a connected database, defined usage limits, and access to the Service for 30 calendar days from the start date listed on your Pilot Order Form.

2.2 Pilot Refund Window

• Within the first 3 days: If you decide the Service is not a fit within 3 calendar days of Pilot start, you may request a full refund. We will deactivate access, delete connection credentials from Vault, and process the refund within 14 business days.
• After day 3: The Pilot fee is non-refundable. You retain access for the remainder of the 30-day period.

2.3 Pilot Extension in Lieu of Refund

If the Service experiences material downtime during your Pilot (more than 24 consecutive hours of unavailability not caused by your database or network), we will extend the Pilot by an equivalent amount of time at no additional cost. Service credits do not apply to the Pilot fee.

2.4 Conversion to a Monthly Subscription

At any point during or after the Pilot, you may convert to a Monthly Subscription on terms agreed in writing. The Pilot fee is not credited toward the first month of subscription unless explicitly stated in your Pilot Order Form.

3. Monthly Subscriptions

3.1 No Prorated Refunds

• Monthly fees are billed in advance for the full billing month.
• If you cancel mid-month, you retain access until the end of that billing month.
• No pro-rated refunds are issued for partial months of service.

3.2 Service Credits

Service credits for downtime are governed by the Service Level Agreement. Credits apply against future invoices and are not refundable as cash.

4. Enterprise Subscriptions

4.1 Cooling-Off Period

• Full refund if cancelled within 14 days of the initial purchase of an annual Enterprise subscription, provided the Service has not been materially used during the cooling-off window.
• Pro-rated refund for unused full months if cancelled within the first 3 months of the annual term, minus a 10% early termination fee.
• No refund if cancelled after 3 months of the annual term — you retain access until the end of the annual period.

4.2 Custom Service Agreements

For Enterprise customers operating under a custom service agreement, the refund and cancellation terms in that agreement apply. Where a custom agreement is silent on a specific scenario, the terms in this policy apply by default.

5. Cancellation

5.1 How to Cancel

You may cancel at any time by:

• Going to Settings → Billing in the application
• Emailing billing@demanualai.com with your account details
• Contacting your DemanualAI account representative (Enterprise only)

5.2 Effect of Cancellation

• Your subscription remains active until the end of the current billing period (or, for Pilots, the end of the 30-day Pilot window)
• You retain full access until that period ends
• No further charges will be applied after the period ends
• After the period ends, your account will be downgraded to limited access
• Your data (conversations, connections, reports) will be retained for 30 days, after which it will be permanently deleted unless you request earlier deletion

5.3 Data After Cancellation

• Within 30 days of cancellation, you may request a data export
• After 30 days, all data is permanently deleted
• Database connection credentials are immediately removed from Vault upon account closure
• Audit logs are retained in anonymized form for compliance purposes

6. Refund Exceptions

Refunds may be issued at our discretion, regardless of the rules above, in the following cases:

• Billing errors (duplicate charges, incorrect amounts)
• Service was materially different from what was described in writing
• Technical issues attributable to DemanualAI that prevented you from using the Service for an extended period

6.1 How to Request a Refund

1. Email billing@demanualai.com with your account details and reason for the refund
2. Include your invoice number or payment reference
3. We will review and respond within 7 business days
4. Approved refunds will be processed within 14 business days to the original payment method

7. Plan Changes

7.1 Upgrades

• Plan upgrades take effect immediately
• You will be charged the pro-rated difference for the remainder of the current billing period
• Usage limits are updated immediately upon upgrade

7.2 Downgrades

• Plan downgrades take effect at the start of the next billing period
• No refund for the current period
• If your current usage exceeds the new plan's limits, you may need to reduce usage before the downgrade takes effect

8. Taxes

• All fees are exclusive of applicable taxes (GST, VAT, etc.)
• Taxes are calculated based on your billing address
• Tax refunds will be processed alongside subscription refunds where applicable

9. Contact

For billing questions, refund requests, or cancellation assistance:

This Refund and Cancellation Policy is effective as of May 6, 2026.